Позитив (Ust-Kamenogorsk) Beauty Salon

18.05.2022 Olga

Hello. I would like to show photos before (photo 1) and after coloring my daughter’s hair. Look how you ruined her hair. You posted on Instagram several times a photo of her before coloring, but this was coloring by another master in another salon, and you published the photo without her consent, and why didn’t you post it afterwards, and didn’t “boast” about your work. My daughter asked that they just tint the roots to match the overall background - ash blonde. I put the first photo in the room before coloring, the second photo is after - copper roots. The third photo, eggplant roots, is the master trying to correct his work by lightening it a second time and tinting it into a cool color. The master's name is Elena, she did two lightenings with an interval of a day trying to fix it, but she never achieved the required result. She offered to dye it a third time, but the hair would not survive the third dyeing. After the second dyeing, the master said that the eggplant roots were like in the photo , will be washed off like a regular toning shampoo in two or three times. But even after two to three weeks, nothing was washed off (photo 4) she bought Estelle deep cleaning shampoo, toning shampoo and Matrix balm, and used traditional methods - coconut oil and kefir mask. My daughter paid 22,000 tenge for coloring, plus the cost of shampoos and masks. She wrote to the master, sent photos, we saved the correspondence, but the master did not offer a refund for the materials, not in full, but offered to come a third time to correct her work, but she was afraid to go to such a master a third time. My daughter has been dyeing her hair ash blonde for seven years, as in photo 1, and this is the first time her hair has been ruined like this. Now not a single salon said anything could be done. My daughter had to go to an important event, a memorable event, and now all the photos show poor quality coloring. Please take action and correct this problem, at least by replenishing the material costs, although the Lawyer suggests filing for moral damages as well.