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Feedbacks about «Студия красоты Планета СПА», Saint Petersburg

Rating 5.8

based on 1 feedbacks

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Excellent (9+)
0
Good (7-9)
0
Acceptable (5-7)
1
Bad (3-5)
0
Awful (1-3)
0
Location
10
Attitude to the client
1
Cleanliness and Sterility
5
Service quality
10
Price-quality ratio
3
All ratings
Excellent (9+)
0
Good (7-9)
0
Acceptable (5-7)
1
Bad (3-5)
0
Awful (1-3)
0
By criteria
Location
10
Attitude to the client
1
Cleanliness and Sterility
5
Service quality
10
Price-quality ratio
3

What the clients think of Студия красоты Планета СПА

A

Anastasia

Period of visit:
August 2021

5.8 points

Acceptable Recommends salon: No

I went to Svetlana’s Spina + Shvz once and was satisfied. Then I saw a story on Instagram with a promotion for a subscription. I bought it. And it was “very nice” of the studio to provide half of the services from the subscription and merge. One day I arrived at the appointed time, and the door was closed. After a while, the administrator on the phone gave some vague explanations that there would be no session. At the next session, I spent 40 minutes trying to find out whether there would be a session or not, since I had absolutely no desire to waste time (traveling + waiting at the door). As a result, there was no session that day. According to the Civil Code of the Russian Federation, I demanded a refund for unproven services, the manager promised a refund within three working days. I am writing this review at the end of the fourth working day from the moment of contacting without completing a full course of massage and money for them in my bank account. I give the studio 2 stars only for the master Svetlana. Indeed, a very good massage therapist! But the studio itself - the level of service - is disgusting.

  • Beauty procedure:: Season ticket back + shvz
  • Period of visit: August 2021
  • Recommends salon: No
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Organization adresses

1

Saint Petersburg, Zvozdnoye

M Zvyozdnaya
Среднерогатская улица, 12, корп. 1
Show working hours
Mon 09:00 – 20:00
Tue 09:00 – 20:00
Wed 09:00 – 20:00
Thu 09:00 – 20:00
Fri 09:00 – 20:00
Sat 09:00 – 20:00
Sun 09:00 – 20:00
+7 (995) 600-...
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