Сити Бьютис (Moscow) Cosmetology Clinic

05.09.2023 Catherine

I went there for the first and last time. I made an appointment in advance and came. Besides me, the master has two more clients at the same time. He says the admin made a mistake, wait. OK. She gave them some care and took care of me. While she was busy washing my hair, she splashed all over me, and didn’t wash the back of my head well. I sit silently. I say, apply conditioner after shampoo, otherwise your hair will become electrified. He says I’ll apply the spray and everything will be fine. OK. I started cutting my hair, I’ve never heard so much about my hair, there are always only compliments, but here: I’m not taking care of it right, I urgently need care, otherwise it’s a shame to walk around with such hair))). I offered her to cut my hair without her commenting. It didn’t help) she stabbed me in the head with scissors!!!! They didn't apologize!!! During the whole process I naturally tore my hair with a comb. The bangs have completely turned into an ugliness. Dried it halfway and said it was ready. I offered her to dry me completely, she ran the hair dryer and comb through my hair a couple more times and we were done. My hair, as I warned in advance, is electrifying. I went up to the admin and asked her to touch my hair and make sure it was damp. She touched it, made sure, and remained silent. It was +11 outside this morning. And I have a raw head. Result: 1800 down the drain, I had to urgently run to another salon to have it redone, minus 10 cm in length, ugly bangs, runny nose by the middle of the day and a spoiled mood. Never set foot in this salon. How can you treat clients like this, especially if it’s your first time?